Job Customer Service Advisor

This is an exciting long term Temp opportunity to join our International client’s expanding team.

You will be contributing to the delivery of excellent service by responding to and processing all Customer and Retailer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. You will ensure compliance of all regulatory requirements and industry standards, to enhance the brand through continued commitment to the organisation's vision and values.

ABILITY AND SKILLS PROFILE:

• Treats Customers/ Retailers with respect adhering to principles of Treating Customers Fairly
• Builds long term relationships with Customers/ Retailers and Account Managers
• Confident in decision making/prioritisation
• Takes ownership of work queues
• Good communication skills - verbal and written
• Good negotiation/objection handling skills
• Adherence to Service Centre team schedule

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS

• Minimum of A levels or equivalent (Grades A* to C)
• 3 years’ experience in a Customer or Retailer Service position preferred
• Experience in the consumer finance industry preferred

IT SKILLS PROFILE

• Excel and Word to Intermediate level
• Workflow management